SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Natural Healing by Shushu (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://naturalhealingbyshushu.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sooooooo pretty! About a month shipping to Canada! Love this item! Thank you!!!
Second time I order, always so delighted. Of good quality, the color does not move. I have it on my arm for a month without removing it
Very fine and pretty and the quality is very good, I liked it very much, better than the pictures.
The bracelet is beautiful! Came in a bag .. order 9.10, came 25.10.
Super bracelets and great store. I take it 3 times already, one bracelet is still on its way. But what I want to say is that the seller makes not only what is presented on the site, but also on order, if it has such a stone or color. Here I needed another green and yellow color and they made to order. Yellow is still on the road, and I already have green. All stones are natural, semi-precious and very delicate. Thank you for your individual approach to each client.
The stones are small and very pretty, this makes the bracelet look fine and delicate, plus I loved the colors. I'm very satisfied with my purchase.
Beautiful bracelet, elegant. Came in a bag and 2 zip bags. Convenient lock, which can be tightened to the size of the hand.
Cute bracelet)
Very good quality! I enjoyed buying from this store because they sent in time and the quality is excellent ! The store is very honest, kind, reliable and responsive. Shipping takes two weeks which is incredibly fast! I recommend. I wish the seller happiness and prosperity.
Браслет очень красивый, нежный! Подойдёт только на тонкую руку! Смотрится очень эффектно
Very beautiful and comfortable bracelet. Stones are like natural, with friction magnetic hair. Executed neatly, on the hand look beautiful. Delivery is very fast.
The bracelet come well packed, fast shipping and is very beautiful and delicate. The stones are true.
On a thin wrist. On my 19 cm fixed for the Pearl. Nice. Qualitatively. Original. Delicate bracelet.
Very satisfied with the order, made very beautiful and neat. Good packing and fast delivery. Recommend.
I order the second bracelet-this one is now in green colors. At first, these bracelets seemed to me very miniature, small, but I wear-without removing! I decided to order more. Thank you store. Packed perfectly-in 2 cellophane bags and a velvet pouch.
The bracelet is very beautiful, like the picture, the store also sent a gift bag, the packaging is very complete.